FAQ
-
-Which APP is applicable for the Bluetooth adapter? EZdiag or Easydiag?
EZdiag. Easydiag app does not upgrade now and does not support Mdiag, golo easydiag+.
-
-Where can I download the newest EZdiag ?
For iphone, please download from apple app. store
For android smartphones, please download from google play
-
-Do I need to pay for the update of software?
Yes, We provide 1 year free update for software. After 1 year, you will need to pay for the update. The price is $19.95 to $29.95, depending on different device and software.
-
-If I don’t want to update the software, can I still use the old version?
Yes, you can ignore the update and still keep using the old version of software. But you may miss some new features.
-
-Can I set up more than one device in my account?
Yes, you can set up more than one device in your account. For example, you can set up 1 EasyDiag3.0, 1 M-Diag Pro, and 1 EZCheck. But you can’t set up 2 same devices in your account.
-
-Which languages does the software support?
English,Japanese,Korean,French, Spanish, Portuguese,Italian,Russian, German, Polish, Romanian, Dutch, Arabic, Czech, Danish, Greek, Persian, Finnish, Hungarian, Swedish, Turkish, Serbian, Croatian, Chinese
-
-How can I change the language of the app?
Change the language of your smartphone in language setting.
-
-If I lost my scanner, but I have already bought software for it, can I transfer the software to new scanner?
Yes, if you lost an EasyDiag3.0 and you bought a new one. You can set up the new one in your account and transfer the software to it. This is only limited to the same model. You can’t transfer the software of EasyDiag to M-Diag Pro.
-
-How do I transfer the software to my new device?
Firstly, please cofirm the new adapter is not activated yet. Then please do as follows:
1. login the account which is registered with the device
2. click "Mine"---->>>click "My device"
3. find the hardware you want to replace---->>> click "replace"
4. enter new serial number and verification code
-
-How can I know if my car is supported by the scanner?
For different scanners, there are different supported car brands. And we also keep updating new brands. If you are not sure about it, please contact our service or Facebook page:
Email: ecservice@cnlaunch.com
Facebook: https://www.facebook.com/goloiov/
We will tell you the answer as soon as possible.
-
-I forget my password, what should I do?
We can reset password for you. But we need to make sure that your are the real owner of the account. (You can provide detail like: email address, account name, registered date, software you buy etc) You can contact our service or Facebook page:
Email: ecservice@cnlaunch.com
Facebook: https://www.facebook.com/goloiov/
We will reset password for you once we confirm that you are the owner of the account.
-
-How much is the shipping?
All products on our official website are shipping-free. We can ship to almost all countries of the world. And if you want to choose faster shipping, you need to pay for the additional delivery fee. It is about $10-$40, depending on your destination.
-
-How long will the parcel arrive in my country?
Due the different distance and policy of different countries, the delivery time is also different. You can see the predicted delivery time table in our website:
But still, this is only for reference.
-
-Why is the OBD function missing from the interface?
Due to the policy of Launch, we have officially canceled EOBD in our software. But you can still access to engine check in car brand software. It is much more powerful than EOBD. And if you only need EOBD, you can check out EZCheck. It still keeps EOBD for all cars.
-
-Can the OBD cable work with other scanners?
Yes, the cable supports all OBDII scanners from us.