Privacy Policy

Your privacy is important to Launch Tech Co., Ltd. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Your California Privacy Disclosures Information Regarding Commercial Electronic Messages in Canada

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Launch or a Launch affiliated company. Launch and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products and services. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

What personal information we collect

• When you use our products and services, we may collect a variety of information, including mailing address, phone number, email address, other ways of contact and data of your vehicles and so on. Launch will use such information to improve the repair program of your vehicles and provide better services.

• When you use our products and services to assist others to inspect their vehicles, Launch may collect the information you provide about those client’s vehicles. Launch will use such information to fulfill your and other people’s requests and provide the specific relevant service.

• In certain jurisdictions, we may ask for a government issued ID in limited circumstances including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law.

How we use your personal information

• The personal information we collect allows us to analyze and handle the Big Date and provide you with more intelligent and personalized repair services. If you don’t want to be on the Big Date list, you can opt out anytime by Email or Mail.

• We also use personal information to help us create, develop, operate and improve our products, services.

• We may use your personal information, to verify identity, assist with identification of users, and to determine appropriate services.

• From time to time, we may use your personal information to send important notices, such as changes to our terms, conditions, and policies. Because this information is important to your interaction with Launch, you may not opt out of receiving these communications.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

• We may collect information such as occupation, language, zip code, area code, unique device identifier and location so that we can better understand customer behavior and improve our products and services.

• We may collect information regarding customer activities on our website and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non personal information for the purposes of this Privacy Policy.

• We may collect and store details of how you use our services. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.

• With your explicit consent, we may collect data about how you use your device and applications in order to help app developers improve their apps.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Our websites, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. Launch and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications.

If you want to disable cookies, you can check with your provider to find out how to disable cookies.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

Disclosure to Third Parties

At times Launch may make certain personal information available to strategic partners that work with Launch to provide products and services, or that help Launch market to customers. If you are approved for service, your account will be governed by Launch and your carrier’s respective privacy policies. Personal information will only be shared by Launch to provide or improve our products and services; it will not be shared with third parties for their marketing purposes.

Service Providers

Launch shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Launch operates.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Launch to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Launch takes the security of your personal information very seriously. Launch online services protect your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by Launch, we use computer systems with limited access housed in facilities using physical security measures.

When you post your opinions in public areas such as our forum, the personal information and content you share will be visible to other users who may read, collect, or use your personal information. You are solely responsible for the personal information that you decide to share or submit in the above situations.

The integrity and retention of personal information

We provide some convenient ways to ensure that your personal information is accurate, complete, and up-to-date. We will retain your personal information for the period necessary to achieve the purpose described in this Privacy Policy unless it is required or permitted by law to retain it for a longer period of time.

Access personal information

For your personal information that we retain, we will provide you with access rights at any time for any purpose, including requesting that we correct it when the data is inaccurate, or deleting it when we are legally obliged to retain such data. We have the right to refuse to deal with intangible/entangled requests, requests that undermine the privacy of others, extremely unrealistic requests, and requests for access to information that are not required under local law.

Children

Launch's products and services are not designed or opened to minors. If you are a minor defined by law, you are advised to ask your guardian to read this Privacy Policy carefully, and use the Launch’s products and services or provide us with information in the company of your guardian to avoid unnecessary risks.

Launch shall not be responsible for any risks, consequences, and losses arising directly or indirectly from the use of Launch products and services by a minor.

Location-Based Services

To provide location-based services on Launch products, Launch and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your device. Where available, location-based services may use GPS, WIFI, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by Launch and our partners and licensees to provide and improve location-based products and services.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Launch employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about Launch’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us by Email, mail, Telephone.

E-mail: law@cnlaunch.com

Tel: +86-0755-8452 8524

Address: Yuanzheng Industrial Park, Wuhe Avenue, Putian, Longgang District, Shenzhen, Guangdong, China

When a privacy question or access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

Launch may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our equipment along with the updated Privacy Policy.